Privacy Policy

Privacy Policy

Effective Date: 01/02/2023

At Flrida Life, we value and respect your privacy. This Privacy Policy describes the information we collect, how we use it, and the measures we take to protect it. Our practices are consistent with the Information Technology (Amendment) Act, 2008, and will be updated as and when amendments are notified and applicable.

Information Covered by this Privacy Policy

This Privacy Policy applies to all personal information collected by Flrida Life.

Personal Information

“Personal information” refers to data relating to an individual or a combination of information that can reasonably identify an individual. This may include:

  • Full name

  • Residential address

  • Contact numbers (mobile or landline)

  • Email address

  • Gender and date of birth

While some data, such as date of birth alone, may not uniquely identify a person, combining it with other information such as name or address may be sufficient.

Sensitive Personal Information

Sensitive personal information refers to specific categories of personal information collected, stored, processed, or transmitted by Flrida Life, such as:

  1. Passwords and login details provided at registration or thereafter

  2. Financial information (bank account details, credit/debit card information, payment instruments)

  3. Call data records

  4. Any details connected to the above categories as provided for service purposes

  5. Any such information processed or stored under lawful contracts or otherwise

Ownership of sensitive personal information rests with the individual providing it.

Information We Collect

We may collect personal information that users voluntarily provide via our online portal, during business transactions, or from other lawful sources.

Examples of information we may collect include:

  • Full name, email address, postal address

  • Username and password

  • Phone and mobile number

  • Date of birth and demographic information

  • Photo identity proof

  • Service history

  • Payment information (credit card, credit history, security codes)

  • Future communication preferences

How We Use This Information

Personal information collected will only be retained as long as necessary to conduct business or for the purpose for which it was collected.

The information may be used to:

  • Maintain accurate customer records

  • Process payments for purchases or services

  • Detect and prevent fraudulent transactions

  • Enforce terms and conditions of agreements

  • Manage business operations lawfully

Information Sharing

We may share your information under the following circumstances:

  • Within Flrida Life: Shared internally where necessary for business operations.

  • Third-party service providers: Shared with trusted partners who perform services on our behalf.

  • Legal obligations: Disclosed where required by law, or to protect and enforce the rights, property, and agreements of Flrida Life.

Information Security

We take data protection seriously and limit access to personal information to those with a business need. All personal data is kept only for the duration necessary for valid business requirements or as required by law.

Data Retention

We retain personal and sensitive personal information only for as long as necessary to fulfill the purposes for which it was collected, subject to applicable legal requirements for longer retention periods.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page along with the updated effective date. All modifications become effective immediately upon posting.

Contact Us & Grievance Redressal

If you have questions, concerns, or complaints about our privacy practices, please contact our Grievance Officer.

Grievance Officer: Rujal V. Sheth

The Grievance Officer will review and respond to valid requests and complaints within the statutory timeframe.