Exchange, Return & Refund Policy

At Flrida Life, we are committed to ensuring customer satisfaction and providing a smooth shopping experience. Please review our policy below:

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Exchange Policy

• Customers may request an exchange by contacting our customer care team at 1800 889 1071 for a simple and hassle-free process.

• Exchanges are permitted only in cases of size issues. In such cases, the customer is required to send the parcel at their own cost to the address provided below:

Return Address:
401, Oberon Business Hub,
Near Monarch Complex,
Besides Gaurav Path, Pal,
Surat – 395009

Exchange Guidelines:

• Exchange is permissible only within the same product category.

• The product must remain unused, intact, and in its original condition.

• All tags, labels, and packaging must be preserved and intact.

• Each customer is entitled to one exchange transaction only.

• Refunds are not offered under exchange requests.

• Mandatory Requirement: An unboxing video must be provided to our customer support team for the exchange to be approved.

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Return & Refund Policy

• Refunds will be issued only if we are unable to arrange or supply the same product after an order has been placed. In all other cases, refunds are not applicable.

• For hygiene and safety reasons, cosmetic products are strictly non-returnable once delivered, as they are not reusable.

Exceptions (Eligible for Return/Replacement):

If you receive an order that is:

• Damaged,

• Incorrect, or

• Incomplete,

You may initiate a return request within 7 days from the delivery date.

To proceed, please contact our customer support team at 1800 889 1071 and provide the following:

• Photos/videos of the unboxing process, and

• Clear images/videos of the affected product(s).

Replacement Assurance

In cases where the product delivered is wrong, incomplete, or damaged, Flrida Life will provide a replacement at no extra cost to the customer. We are committed to resolving such matters promptly and efficiently.