- Certainly! Let’s break down the essential points regarding doorstep delivery for both COD (Cash on Delivery) and prepaid parcels:
- COD Parcels:
- When it comes to COD shipments, the delivery person will typically call the customer once when carrying the parcel for the first time.
- If they cannot reach the customer via the provided phone number during this call, it reduces the chances of successful doorstep delivery.
- In such cases, the customer might need to visit the nearby courier facility to collect the parcel.
- It’s essential for the delivery partner to consider the seller’s concerns before proceeding with any return-to-origin (RTO) actions.
- Prepaid Parcels:
- For prepaid shipments, the delivery person will only deliver the parcel if the customer receives an OTP (One-Time Password) on the provided phone number.
- The OTP serves as a safety measure to ensure that the right recipient receives the shipment.
- Without the OTP, the customer won’t be able to pick up the parcel even from a nearby courier facility.
- Again, RTO proceedings may occur if the OTP process cannot be completed.
Remember, providing accurate and reachable contact information is crucial for a smooth delivery experience. 😊📦
- COD Parcels:
